Customer Stories

Real Atlanta engagements, written with the customer's environment on the line

Each story below is published with the customer's permission and field-tested in a live environment. We share what the environment looked like before we showed up, what we changed, what the customer measured afterward — and what the response looked like on the first live incident. The names are real; the verticals are the ones we already know because we live in them.

ATL 511 CPU by the numbers

Written

Response commitment

Phone first, remote-hands second, on-site third.

98%

Endpoint uptime

Proactive monitoring, signed-off restore drills.

60+

Atlanta businesses served

Convenience, K-12, government, medical, legal.

Flat-rate

Predictable monthly billing

No hourly surprises, no break-fix anxiety.

Three Verticals, Three Engagements

What changes when a flat-rate partner takes over

Three engagements — one in dental, one in legal, one in financial advisory — started the same way: a break-fix vendor, a real compliance burden, and a leadership team that had stopped expecting the next quote to fix anything. Each finished with a written binder and a documented response commitment.

Financial Advisory

Buckhead Financial Advisory Group

SEC-compliant recordkeeping for an independent RIA

  • 100%Email archiving coverage
  • WORMSEC 17a-4 compliant storage
  • WrittenResponse commitment

Medical & Dental

Atlanta Dental Group

HIPAA-grade backup for a 4-location dental practice

  • < 8 hrsTargeted restore time
  • 100%Phishing-resistant MFA
  • QuarterlyAudit drill cadence

Legal

Buckhead Law Firm

Written response commitment for a boutique litigation practice

  • WrittenResponse commitment
  • 100%BitLocker coverage
  • 100%Exchange backup coverage
Ready When You Are

Want an environment like these?

We'll scope a custom quote for your endpoints, your support load, and your compliance requirements — usually inside a short, no-pressure conversation.

One short conversation. Flat-rate pricing. No card stored on our servers.

Support professionals working at computers in an office