Remote Support

Get Remote Support

Clicking the button below opens Splashtop in a new tab and downloads a small support launcher. Your ATL 511 technician will guide you through the rest of the session live.

IT support professional wearing a headset at a computer

  1. Step

    Click the button below

    Start your session. Splashtop opens in a new tab and prepares a small launcher for your operating system.

  2. Step

    Download and run the small support file

    A signed, on-demand applet — nothing installs permanently. Your OS may show a quick SmartScreen or Gatekeeper prompt; that is expected.

  3. Step

    Share the 9-digit session code with your ATL 511 technician

    Once the applet is running, it displays a code. Read it to your technician and we will join you within seconds.

Support professional wearing a headset at an office computer
Heads up: the launcher is signed by Splashtop and only runs for the duration of the session — nothing installs permanently on your machine. Windows SmartScreen and macOS Gatekeeper may show a one-time prompt that you can safely approve.
Start Remote Session

Opens Splashtop in a new tab

Need help getting started? services@atl511.com